Returns & Exchanges
Due to the perishable nature of our hand-packed pickles and specialty food items, we cannot accept returns once a package has been opened. If your order arrives damaged or incorrect, please contact our team within 48 hours of delivery to ensure a fresh replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your perishable items.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect product labels to help our quality control team verify the claim.
Wait for Approval
Our team will review your request within 24 business hours to determine if a full refund or a fresh replacement shipment is appropriate.
Resolution
Once approved, we will process your refund to the original payment method or ship out a replacement jar of your favorite pickles immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing